As you are all aware, New Technology Solutions has been under new management for over a year. During this time, we have significantly improved our level of service and increased the number of services offered.
Our services now span a broad spectrum including, but not limited to,the design, build and support of IT & Communications systems including Broadband provisioning; Microsoft Office 365 deployment and other Software-as-a-Service (SaaS) applications; SharePoint development; consulting and all services required for migration to the Cloud.
We have also introduced a new ticketing system to streamline processes both internally and externally. We are now able to email ticket numbers to our customers with completed ticket notices to gain visibility on the progress of break-fix requests.
New Technology Solutions’ mission is to create cost-effective solutions with secure communications and computing systems for all of our clients’ requirements. We focus on business outcomes, not technology solutions alone.
New Technology Solutions has an efficient and methodical approach to proactively maintain IT systems. Clients with ongoing support arrangements with New Technology Solutions have access to:
- Dedicated helpdesk engineers;
- Multiple certified support engineers;
- Remote service engineers;
- Emergency callout;
- Service Level Agreements (SLAs);
- Proactive network, server and backup monitoring;
- Certified and specialist systems engineers, as required; and
- Application procurement assistance.
New Technology Solutions employs industry experts in mainstream technology areas from Security Auditing to software development. We have the discipline necessary to ensure IT systems meet your strategic business needs. Our experienced team is methodical and will help you control your IT spend based on our extensive experience. We deliver predictable outcomes when others cannot.
We will be in touch with you shortly to discuss our new approach in more depth.